Refund Policy

Last updated: August 9, 2021

It is Your responsibility to familiarize Yourself with Our Refund Policy. By purchasing any of Our products or services, You indicate that You have read this Refund Policy and that You agree with and fully accept the terms of this Refund Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings as defined under the following definitions or, in some cases, elsewhere in this Refund Policy. The defined words shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Refund Policy) refers to Teaglu, LLC, a Georgia limited liability company.
• You means the individual purchasing an Entitlement or other good or service from the Company or the company or other legal entity on behalf of which such individual is purchasing an Entitlement or other good or service from the Company, as applicable.
• Entitlement means a right to use Application for a specified number of endpoints and for a specified period of time, such rights being obtained by purchasing such an entitlement, or otherwise agreed upon by Company.
• Application means the software program provided by the Company downloaded by You to a Device.
• Device means any device that can access the Application such as a computer, a cellphone or a digital tablet.

Policy

Upon Your request made in writing and received by Company within 30 days of Your purchase as defined below under Refund Window, Company will issue a full refund of any Entitlement or other product purchased via the Company online store with the following exceptions:

• A refund will not be issued if You and Company are engaged in an active legal dispute or the Company deems, in its sole discretion, that such a dispute is likely to occur.
• A refund will not be issued if You have violated the Terms and Conditions located at https://teaglu.com/about/terms-conditions or the terms of any other agreement You have entered with Company, including but not limited to Your End-User License Agreement.

Any other refund request, including but not limited to requests made outside the 30-day window and requests for refunds of purchases of services, will be considered, granted, or denied in the Company’s sole discretion. No refunds are guaranteed except as provided above.

Refunds requested within the 30-day window may be made from the order screen on Company online store, or may be submitted to [email protected]. Refund requests not made via the Company online store must include all include enough information for Us to positively identify Your purchase transaction (e.g., order number, Your name, date of transaction, etc.) and shall be sent to Us at [email protected].

Upon Your transmission of a refund request, (1) any Entitlement that is the subject of Your refund request shall be deemed invalid and expired, (2) Your End-User License Agreement shall be deemed automatically terminated, and (3) You shall cease all use of the Application and delete all copies of the Application from your Devices.

Definition of Refund Window

The end of the available refund window is defined as 11:59 PM on the 30th day following the date of purchase, where both the day of purchase and the end of available refund window are calculated using local time as implemented in the city of Atlanta, Georgia.

Refund Method

Any refund will be issued only through the original payment processor and in strict accordance with Our agreement with the payment processor. We cannot issue a refund in the form of cash, check, or other alternate form of payment.

No Implied Waiver

The failure of Company to enforce limitations or other terms of this Refund Policy shall not be deemed a waiver of Company's right to do so in a similar or any other situation.

Contacting us

If You would like to contact Us concerning any matter relating to this Refund Policy, You may do so via the contact form or by sending an email to [email protected].